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Response Times

Response time standards measured by UVES are categorized based on priority of call, and are measured for calls only occurring within the Town of Union.  

In benchmarking UVES’ performance against national standards, UVES sets performance above that which has been identified by leading EMS industry consultants and referenced in publicly accessible reports from around the country. 

The arrival of a transport-capable ALS ambulance should occur....... for life-threatening emergencies..... in  11:59 in suburban areas and 19:59 in rural areas with 90% reliability. Non-life threatening emergencies should receive a response within 12:59 in urban areas. - http://schertz.com/wp-content/uploads/2013/04/SchertzEMS_FINAL_Report_10_MARCH_2013.pdf

                                                                                                 Fitch & Associates, LLC

                                                                                                                                Schertz, Texas EMS Assessment

                                                                                                                                March 11, 2013       

 
 
 

All Response Types

90th Percentile at or below 12 minutes

  2013 2014 2015 2016
Jan 88% 92% 89% 89%
Feb 90% 89% 86% 87%
Mar 91% 92% 92% 90%
Apr 95% 90% 92% 91%
May 95% 92% 90% 92%
Jun 93% 92% 89% 92%
Jul 94% 88% 91% 91%
Aug 93% 89% 93% 92%
Sep 92% 89% 89% 91%
Oct 94% 94% 92% 90%
Nov 91% 91% 92% 92%
Dec 92% 92% 89% 91%
Average 92% 91% 90% 91%